Are Aurelia's crystals and gemstones authentic?
es, absolutely. Aurelia is committed to providing only genuine, high-quality, natural crystals and gemstones. We carefully source our materials to ensure their authenticity, powerful energy, and superior aesthetic value for every piece of jewelry we create.
How should I care for my Aurelia crystal jewelry?
To maintain the beauty and energy of your piece, avoid contact with harsh chemicals (like perfume or cleaning products). Clean your jewelry gently with a soft, dry cloth. We recommend removing all items before swimming, showering, or engaging in strenuous physical activity.
How do I choose the correct size for a bracelet?
For the perfect fit, please measure your wrist circumference tightly with a flexible measuring tape or string. Once you have your measurement, consult the detailed sizing guide provided on the individual product page before selecting your final size.
Do you offer customization or specific stone requests?
We are happy to explore custom orders, whether you need a specific crystal combination, a unique design, or an unusual length. Please contact us directly via the Aurelia Contact Form to discuss your vision, and we will let you know how we can bring your customized piece to life.
How long does it take to process my order before shipping?
Standard orders are processed, quality-checked, and packaged securely within 1–3 business days. Please note that custom or specialized designs may require additional time, as detailed in our comprehensive Shipping and Delivery Policy.
What is your policy on returns and exchanges?
We offer returns within 30 days of delivery, provided the item is unused and in its original condition. Items must be initiated through the Aurelia Contact Form to receive an RA number. Please refer to our full Return and Exchange Policy for details on non-returnable items and refund timelines.