At Aurelia, we are dedicated to ensuring your precious crystal jewelry and accessories reach you quickly and safely. This policy outlines our procedures regarding order processing, shipping methods, and responsibilities for international orders.
Please read this section carefully, especially the information regarding customs and duties for deliveries outside of our domestic region.
Order processing involves verifying the order, preparing the item, and packaging it securely before it is handed over to the carrier. We typically require **1-3 business days** for this process. However, custom, specialized, or made-to-order designs may require an additional **5-7 business days** to be completed and prepared for shipment.
We use secure, tracked shipping services to protect your valuable purchase. Our primary carriers include **FedEx, UPS, and DHL**. Shipping estimates after processing are generally **3-7 business days** for standard domestic shipping and **1-3 business days** for expedited options. Delivery dates are estimates only and are not guaranteed, particularly during peak holiday seasons.
International shipping is available to many countries, with costs calculated at checkout. Delivery typically takes **7-21 business days** after processing, but varies greatly depending on the destination. **The customer is solely responsible for all import duties, customs taxes, and associated fees upon arrival.** Aurelia is not responsible for any delays caused by destination country customs clearance procedures.